Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What materials are used in O'cloudy products?
We prioritize premium, sustainable materials including 100% organic cotton, hypoallergenic microfiber, and ethically sourced down to ensure maximum comfort and durability.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US takes approximately 3-7 business days, depending on your location.
What is your return policy?
We offer a 30-day 'Cloud Comfort' guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided the items are in their original condition.
How do I care for my O'cloudy linens?
To maintain the softness of your items, we recommend machine washing on a cold, gentle cycle with mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to more countries in the near future.
Are your products eco-friendly?
Yes, O'cloudy is committed to sustainability. We use OEKO-TEX certified textiles, ensure plastic-free packaging where possible, and partner with manufacturers who follow fair labor practices.